Last updated: August 27, 2026
Need a hand with Reef Rescue? Email us at support@spanglerdevelopment.com and we will get back to you, usually within two business days.
Open the Ocean Shop and tap Restore Purchases. That re-checks your purchase history with the App Store or Google Play and unlocks anything that did not land. If it still has not appeared, email us with the store receipt and we will sort it out.
Refunds are handled by the store you purchased through, not by us. On iOS, use reportaproblem.apple.com. On Android, use the order history in Google Play. If a purchase failed to deliver, write to us first, because we can usually help faster than a refund can.
Every purchase is locked behind a parent gate: an adult has to solve a multiplication problem before any purchase screen can open. It exists so a child can never buy anything alone. There is no way to turn it off, on purpose.
Progress is saved only on your device — nothing is stored on a server, which is part of how the app collects no data. That honesty cuts both ways: if the app is deleted, its progress is deleted with it, and we genuinely have no copy to restore. Purchases are never lost, though — Restore Purchases brings back every unlock on any device signed into the same store account.
Check the mute and caption buttons at the top of the game screen, and your device's silent switch. If sound is still missing, closing and reopening the app resolves it in almost every case we have seen.
There is nothing for us to delete — Reef Rescue never receives any personal data in the first place. Everything the game saves lives on your own device and is removed completely when the app is uninstalled. Details are in the privacy policy.
Spangler Development LLC
support@spanglerdevelopment.com